Iconex, LLC and its subsidiaries and affiliates (together, “Iconex”), are committed to processing, using, transferring, and managing personal information in accordance with applicable privacy laws.  This Privacy Policy details how Iconex collects, uses, transfers, and shares your personal information.

• This Privacy Policy applies to the personal information we obtain when you interact with us and our brands, use our websites located at iconex.com or www.iconexstore.com, use our other online services, or otherwise connect with us (collectively, the “Services”).

In this Privacy Policy, “we”, “us” and “our” refers to Iconex, and “you” refers to any individual about whom we collect personal information.  When you use the Services, you are consenting to this Privacy Policy and our information practices as described herein.

Information we collect 

We ask for personal information so you can use our Services, sign in to your account, receive customer support and update information, and communicate with us about our services, products, promotions, and activities. We collect the following information when you engage with us.  Some information we collect directly from you, some we collect automatically, and some we receive from our third-party business partners (such as organizers of trade shows we sponsor).

When you create an account:

• Name and contact information
• Username and password that you may select in connection with establishing an account on our Services
• Details of the products and services you purchase from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries
• Any additional information relating to you that you provide to us directly through our websites or by other means such as over the phone, via email, or via “contact us” forms
• Any additional personal information you provide to us, or authorize us to collect, as part of your interaction or membership with Iconex

When you buy products or services through Iconex:

• Billing information (e.g., credit card details)
• Shipping information such as your address and phone number
• Purchase history

When you use our Services:

• IP address and general geographic location of your device
• Information on your interaction with our website, application, email and marketing campaigns (e.g. pages visited, active sessions)
• Information about your internet history generally
• Social media handles, content, and other information that you post to our social media pages or tag us on your social media pages, and information we obtain from third-party social media services (e.g., Facebook, LinkedIn)

When you interact with us:

• Any additional information relating to you that you provide to us through our Services

Information collected by automated means

When you interact with our online services, we obtain certain information by automated means via cookies. A ‘cookie’ is a small text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser.

Cookies help us (1) remember your information so you will not have to re-enter it; (2) tailor our products and services around your preferences; (3) measure the usability of our products and services and the effectiveness of our communications; and (4) otherwise manage and enhance our products and services. Most web browsers are initially set up to accept cookies. You have the option of disabling or refusing cookies at any time in your browser preferences. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. However, note that some parts of our Services will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

You can learn more about cookies on our Services and manage your cookie preferences by clicking ”Update Cookie Settings” at the bottom of any web page on our Services.  Additionally, we detect and respond to the Global Privacy Control opt-out signal (configurable in certain browsers) to decline consent for non-essential cookies.  Please note that GPC will not decline consent for all cookies, because certain cookies are necessary to make our Services function properly.  For information about GPC, please visit: https://globalprivacycontrol.org/  We also respond to web browser-based do-not-track (“DNT”) mechanisms at this time. Please note that not all tracking will stop even if you delete cookies. For information about Do Not Track, please visit: www.allaboutdnt.org

How we use your personal information

Iconex collects personal information reasonably necessary to carry out our business, to assess and manage our customers’ needs, and provide our services and products to you. We may also collect information to fulfill administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing customer relationships.

The business purposes for which Iconex usually collects and uses personal information may include:

• To fulfill obligations under a purchase order and/or any other contract you may have with us;
• To deliver the Services and/or products you requested;
• To provide you information, advertisements, and marketing about products, Services, and/or special offers;
• To obtain your opinions or comments about products and/or Services;
• To record statistical data for marketing analysis;
• To improve our Services to you, as well as for training and quality purposes;
• To respond to requests, questions, complaints, and other general inquiries;
• To research, develop, and expand our Services;
• At your direction and with your consent;
• For quality control and administration and assisting us to develop new and improved products and Services;
• To comply with any requirement of any applicable statute, regulation, or rule;
• To prevent or detect abuse of our services or any of our rights (and attempts to do so), and to enforce or apply our Privacy Policy and/or any other agreement, and to protect our (or others’) property or rights.

We may use your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

Disclosing personal information

We may disclose your personal information for our business purposes as follows:

• Within our company and with our affiliates;
• With service providers that perform services on our behalf, including for the purposes of operating our website, advertising and marketing our services, assisting us to perform business functions, analyzing data, handling billing and payments, and facilitating customer service;
• With professional services such as legal advisors, accountants, and consultants;
• With selected business partners, including your employer if your employer is a customer of ours; and
• With other parties with your consent and at your direction.

We reserve the right to disclose your personal information as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, us or others.

We may disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

We reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient’s privacy practices.

Sale and sharing of personal information

We do not sell your personal information for money or transfer personal information to third parties to use for their own benefit; however, we allow certain of our third-party service providers (like LinkedIn and Google) to place tracking technologies like cookies and pixels via our Services. Those companies receive information about your interaction with our Services that is associated with your browser or device and may use that data to serve you relevant ads on websites or services where they perform such activities.  Except for this kind of disclosure, we do not “sell” any of your information within the meaning of applicable law.

We may “share” your personal information as defined by applicable law for purposes of targeted advertising relating to our products.

The data we disclose to or receive from third party service providers may be subject to the privacy policies of those parties as well as to ours.  You may have a direct contractual relationship with some of our third-party service providers (such as LinkedIn), as detailed above. Additionally, the services provided to us by such third-party service providers may entail collection and processing of personal information by them that is broader than the personal information they provide to us. This means that sometimes these third-party service providers have access to more of your personal information than we do. To the extent you have a direct contractual relationship with any of our third-party service providers, that contractual relationship governs any rights you may have regarding the information about you collected by such third party.

Residents of certain states may have additional personal information rights and choices. Please see “Your state privacy rights” for more information.

Your marketing choices

We will only send you marketing communications if you have consented to receive them.  At any time, you can opt-out of our use and sharing of your personal information for marketing purposes, and/or withdraw your prior consent for same, by the methods provided below in “Contact us.” Upon requesting an opt-out, your consent will be withdrawn; however, please note that it often takes some time to process these requests. Therefore, it is possible that you may receive communications scheduled prior to our receipt of your withdrawal of consent.

To stop receiving our email communications, you may click the “Unsubscribe” link in any promotional email you receive from us, or you can email us directly at [email protected].

We may also provide additional methods for you to opt-out of having your personal information used or disclosed for promotional and marketing purposes.

Please note, even if you opt-out of receiving marketing or commercial communications, we retain the right to send you non-marketing communications such as correspondence about your existing business relationship with us, payment receipts and shipping notices, or notifying you of updates to our Privacy Policy or Terms & Conditions.

Third-party use of cookies and other tracking technologies

Some content or applications on our Services are served by third parties, including content providers, service providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons, tags, or other tracking technologies to collect information about you when you use our Services.  The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. To manage cookies on our Site, “Update Cookie Settings” at the bottom of any page on our Services.

For information about how you can opt out of receiving targeted advertising from many providers, see https://thenai.org/.

Your state privacy rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. This section provides information to those persons as a supplement to the information generally provided in this Privacy Policy.  If you are a resident of California, please click here for our California Notice at Collection.

Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with some form of the following general rights:

• To confirm whether we process their personal information.
• To access and delete certain personal information.
• To correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
• Data portability.
• To opt-out of personal data processing for:
  • targeted advertising (excluding Iowa);
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• To either limit (opt-out of) or require consent to process sensitive personal data.

To exercise any of these rights please contact us as shown below in “Contact us.”

How we protect information

We maintain administrative, technical and physical safeguards designed to protect personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Despite such efforts, however, please note that no organization can fully eliminate risks or guarantee the security of personal information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and we bear no liability for uses or disclosures of personal information or other data arising in connection with the theft of the information or other malicious actions.

Data retention

In order to respond to customer inquiries, we retain data associated with orders and accounts for as long as you maintain an account with us.  We retain other personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. When we no longer need the personal information we collect, we either anonymize the information upon your request or securely destroy the information, unless we are legally required to retain it.

Links to third-party websites

Our Services may contain links or references to, or material or services supplied by, third party websites. These websites are outside of our control, and the privacy policies of these sites may differ from our own. Please be aware that we have no control over these third-party websites and our Privacy Policy does not apply to such websites. We encourage you to check the terms of use and privacy policies of such websites before disclosing any personal information via such websites.

Location and data processing

This Privacy Policy applies to you if you are located in the United States.  Your personal information will be stored and processed on servers in the United States and other countries, and those countries may not provide the same level of data protection as the laws in your country.  We will treat your personal information in accordance with applicable law and this Privacy Policy.  If you are located in the European Union, please see our EU Privacy Policy at iconex.com/gdpr.

Updates to this Privacy Policy

Iconex may amend this Privacy Policy from time to time, with or without notice to you.  We recommend that you visit our website regularly to keep up to date with any changes.  The date this Privacy Policy was last updated is at the bottom of this page.

Children’s privacy

Our Services are not intended for children under 18, and we do not knowingly collect any information from children under 18.  If you believe that we have inadvertently collected personal information from a child under 18, please contact us using any of the below methods so that we can delete that child’s information.

Contact Us

You can contact us as follows to exercise your rights under this Privacy Policy or with questions about it:

EMAIL [email protected]

TELEPHONE 800-543-8130

POSTAL ADDRESS

Date Last Updated: March 2024